Our stay started off with a quick and easy check-in. As we got to our room on the 21st floor, I was excited to go out on the balcony but tripped on the step. My advice on that one make sure you look down when you walk . You’re taking your life in your own hands especially with a wobbly railing.I would have to say that the view from our room was a nice one.
I started unpacking our few groceries into the semi full size but very wobbly fridge. The feet on it needed to be adjusted. We then tried to turn the TV on but the remote didn’t work. It was a nice flat screen but a slightly fuzzy picture. There was a DVD player but figuring it out was a chore. The picture was clearer when watching a movie but having 3 remotes was a little unnecessary. We used the hotel trolley to get to Bally’s and was nice not to drive but it only left on the hour and picked up at Bally’s quarter past the hour. So you had to plan your time. This hotel is on the water but off the beaten path.
The first night we ate in the restaurant a really good burger and a simple salad. As we were leaving we noticed a roach crawling on the bar, not a good sight to see and we thanked God we had already eaten. We did bring it to the bartender’s attention.
We decided to turn in for the night. The bed was uncomfortable and the sheets and bedding very scratchy. Having a room outside the elevator is also not a room to have; it is noisy all night long. In the morning we decided to brave the restaurant again because we didn’t make the trolley. The waitress couldn’t have been more pleasant and the food a buffet was good. They also cooked eggs and Belgian waffles to order, refills on the drinks included in the price of the buffet were a treat.
We decided to go down to the pool and hot tub. I would advise against if you have a dirt phobia. It didn’t seem to be the cleanest water we were sitting in. It was also very loud with screaming children, so much for relaxing. We went back to the room to take showers and made a plan to catch the six o’clock trolley. I would have to say that toiletries were a plus for not being an upscale hotel.
We left the room about five fifty, we thought that would leave us with plenty of time. We stood in front of the elevator with two other people and it never came we heard it moving up and down floors but never stopped for us. They decided to take the stairs but there was no way I could trot down twenty flights of stairs in my heels. I went in and called the front desk, they informed me that the elevators were broke and we would have to call when we needed it. So we were stuck in the room till the seven o’clock trolley. I wish they would have told us ahead of time. We went down at six thirty and asked Dorthory the manager at the front desk if the trolley could take us over to Bally’s and come back for the seven o’clock people, since there would be plenty of time. She said no because we were the only ones waiting. I would have to say that is the least they could have done but their customer service fell short. So we paced until seven and ended up being the only one’s on the trolley anyway, which was upsetting because a little customer service can go a long way. When we returned for the night there was security, the maintance man and four other travelers around the elevator area. My husband asked if the elevators were fixed and the maintance man told him yes, then looked directly at me and said “ARE YOU HAPPY NOW”. Wow if that isn’t customer service I don’t know what is. I really think he should have said yes they are sir sorry for the inconvenience.
We exchanged this stay as part of our timeshare through Interval World. The cost was $139.00 for the two nights we stayed. I would have to say I would not ever recommend or stay at this hotel EVER again. “ARE YOU HAPPY NOW”?
I did come home and get the email addresses for the President and Vice-President. I think they should know how run down there hotel is becoming especially when they are trying to sell timeshares. I was contacted by the hotel manager but he did not seem too concerned when I told him he had gotten other bad reviews from Trip advisor along with some good ones. He said that Blog’s and sights such as these are just for complainers. I thought they were for places for people that want to find a nice place to stay with good customer service. I think they want to be “HAPPY NOW” while they are spending they had earned money on vacation supporting the business of the place they are staying and supplying salaries for those employees that work there.
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